SERVICE STATIONS
 

For E&F the care provided at service stations is very important since it is the end of the fuel distribution chain and the image of the station is very important, for this reason the following services are provided for service stations.

Dispenser Quantity and Calibration

• Rise of processes on quality and quantity regulation.
• Quality verification at service stations (Portable Equipment).
• Verification of quantity in service stations.
• Calibration of dispensers.
• Extraction of water and sediment in fuel tanks.
• Signs on the track.

Retail Services

• Training in customer service (to improve the attitude towards customers)
• Training on various topics that are implicit in service stations (emotional intelligence, effective communication, teamwork, among others).
• Leadership (aimed at Station Managers, Store Managers and Track Managers)
• Training in industrial safety and prohibitions in service stations.

Other Services

• Training for convenience store personnel (BPM and how to increase the value of the ticket).
• Planogram design and category management in convenience stores.
• Advice based on the ideal model of stations, management of losses (evaporation among some), inventory control, Etc.
• Advice on image, security and implementation of accounting and billing systems.
• Supervision in image security based on the manuals to maintain the established standards.
• Marketing advice for promotions in convenience stores and runway.
• Implementation of sales strategies (promotions, menu elaborations in convenience stores according to market studies).
• Implementation of follow-up programs in customer service (mystery shopper).
• Preparation of satisfaction surveys.
• Organizational climate measurements and how to improve it.
• Implementation of customer loyalty programs.

Working in tandem with a wide range of internal and external expertise, we offer a wide range of services to meet almost any need for your project from concept to completion.